The rapid adoption of generative AI is radically transforming how professionals deliver services in a way we have not seen since the dawn of the internet. The type, extent and severity of the professional indemnity claims of tomorrow will be the product of this technological revolution which will in turn impact on the risk profiles of firms. Insurers will need to respond and adapt their underwriting processes and appetite for risk and opportunity. There are no simple answers to what the professional indemnity landscape will look like as the pace of AI adoption continues and will turn on a panoply of factors across sectors. What we do know is that change is coming and the insurance market will need to reflect, plan and adapt.
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