Brokers & intermediaries

Our experience

We regularly speak with brokers after an insurer has reserved its rights or declined cover for one of their client’s claims via a helpline we provide to one of BIBA’s accredited PI scheme providers. That gives us significant insight into the issues facing brokers on a day-to-day basis, and in more recent times as a consequence of the pandemic. Our proactive early assistance regularly helps brokers avoid circumstances turning into claims and to maintain relationships with their clients. 

We continue to advise brokers and their insurers about the implications of Covid-19, business interruption losses, and the FCA Test Case. 

Some of our recent work includes: 

• Assisting a broker to challenge an insurer’s incorrect application of the Insurance Act to force the insurer to apply proportionate remedies rather than decline the entire claim. The potential claim against the broker had potentially been a total loss of £3million, but was reduced to less than £50,000 and was not pursued. 
  
  
• Helping a broker to defend a £10million+ claim arising from a devastating fire at its client’s recycling plant. We successfully applied causation and quantum arguments, in particular relating to the misunderstanding of the operation of business interruption cover, to drastically reduce the claimed losses and achieve a low six figure settlement.